Free shipping on all orders over £100Please allow 5 -6 working days for orders to be processed. All jewellery pieces displayed on Guardian Angels website,state the time frame on which each item will take to process. This is because some items are handmade / made to order.
If you order Friday- Sunday your order won't start processing until the following Monday.
UK Standard Delivery 3-5 working days £5.99 ( Tracked)
Uk Express Tracked Delivery 1-2 working days. £6.99 (Tracked)
Uk Guaranteed Next Day Delivery £8.00 Next working day )
Europe Standard Tracked Delivery £9.99
8-10 working days.
Rest Of The World ( Express Delivery) £35.00 Up to 10 working days.
UK & INTERNATIONAL DELIVERY
DO I PAY CUSTOMS FEES?
Normally orders using standard shipping will not be charged for customs fee.
However, whilst we try to minimise customs fee for our customers, this is out of our control and can vary from country to country. You will be liable to pay for an custom fees incurred by your country.
I ENTERED THE WRONG ADDRESS IN MY SHIPPING DETAILS, CAN I CHANGE IT?If you have accidentally entered the wrong shipping address, please contact us immediately to change your details. If your item has already been shipped we cannot change or re-route your product and you will not be eligible for a refund.
If you have entered the wrong information please ensure you contact us as soon as possible in order to correctly label and send your package out.
Please note we are not liable for lost postage and it is your responsibility to contact your local post office or postal service.
We Advise That You Read Through Our Shipping/ Payment T&Cs.
At Guardian Angel's Our Customer Satisfaction Is Our No.1 Goal, We Aim To Make Each Purchase A Positive Experience For Our Customers.
PAYMENT TERMS
We Have Zero Tolerance For Credit/Debit Card Fraud Or Theft Of Merchandise. Any Of This Fradulent Activity Will Be Prosecuted To The Full Extent Of The Law.
If Your Billing And Shipping Does Not Match Your Debit/Credit Card Authorisation Your Order Will Not Be Sent Out.
(WARNING) Once Payment Is Confirmed There Are No Cancellations Of Orders (WARNING)
SHIPPING DELAYS
We Are Not Responbile For Late Shipments Due To Weathers, Holiday, Natural Disasters And Carrier Delays. Please Understand Holidays Do Not Count As A Business Day And Should Be Considered. If Your Package Is Delayed We Do Not Offer Reimbursement Of Shipping Charges.
MAKE SURE YOU INCLUDE ALL THE INFORMATIONS E.G. ADDRESS/CONTACT DETAILS BEFORE CHECKING OUT
By Reading All Of These, You Are Accepting To Comply To Our T&Cs And You Are Also Accepting Purchasing From Our Website.
RETURNS/REFUNDS POLICY
30 DAY WARRANTY + RETURNS
We hope you enjoyed shopping with us and we hope you love your purchase. However, if you are not completely satisfied with your order for any reason, you may return it to us for a full refund, , or an exchange. Please see below for more information on our warranty + return policy.
RETURNS
If the package has been opened / the pieces have been worn , refunds won't be accepted due to hygiene and product activity .
If the jewellery package hasnf been opened All returns must be posted within 5 working days of receiving your order. All returned items must be in new and unused condition, with all original tags and labels attached.
Delivery Cost is not included in the refund ( Price of item will be refunded)
Return process:
To return an item please email customer service at [email protected] to obtain authorisation & our postal address. Please include, Your name, order number, whether you would like a refund, or an exchange, the reason for your return OR exchange and image of the product you have received. After receiving authorisation, place the item securely in its original packaging alongside your name and order number to post.
Items sent back to us without first requesting a return will not be accepted.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds:
After receiving your return and inspecting the condition of your item, we will process your return or exchange. If accepted please allow at least two (2) days from the receipt of your item to process your return or exchange. Refunds may take a few days to process. We will notify you via email when your return has been processed.
Exceptions:
For defective or damaged products, please contact us at [email protected] to arrange a refund or exchange.
Warranty
Anything we guarantee won't happen to your jewellery . Guardian Angels is covered by our 30-day warranty. This includes;
- Green marks on your skin
- Tarnishing
- Skin sensitivity
- Snapped/broken jewellery
For Any Concerns Email Us @[email protected]
Tax Duties
Orders placed outside of the UK may be subject to customs or import duties and tax charges once they reach their destination country. These charges are payable by the customer and we cannot be held responsbile for these charges.
Please check your country's tax specifications before placing your order.
Unclaimed Parcels
If you missed your delivery and fail to pick up your package in due time, it will automatically be sent back to us.
We are under no circumstance, held responsible for unclaimed parcels or if the address provided at checkout is incorrect.
Should your package be sent back to us, a refund will be processed for you automatically minus shipping costs.
Missing Parcel
We cannot class a parcel as missing until 6 weeks have passed from the due date. If your order has gone missing, we will file a claim with Royal Mail, and once compensation has been received for the item, only then can a refund for the missing item be processed.